Shipping Policy

Last updated: July 29, 2026

At IADIGITAL, we aim to provide a simple and reliable delivery experience for our customers.

1. Shipping Areas

We currently offer delivery within Morocco.

Delivery availability may vary depending on the customer's location and the shipping provider.

2. Order Processing

Orders are typically processed within 1–2 business days after the order has been confirmed.

For Cash on Delivery orders, we may contact you by phone or WhatsApp to confirm your order before it is shipped.

Orders may take longer to process during holidays, promotional periods, or periods of high demand.

3. Delivery Time

Estimated delivery times may vary depending on your location.

In general, delivery may take approximately 2–5 business days after your order has been processed.

Delivery times are estimates and are not guaranteed. Delays may occur due to weather conditions, holidays, shipping provider issues, incorrect customer information, or circumstances beyond our control.

4. Shipping Fees

Shipping fees, if applicable, will be displayed or communicated during the ordering process.

Shipping costs may vary depending on the customer's delivery location and the shipping provider.

5. Cash on Delivery

We may offer Cash on Delivery (COD) for eligible orders within Morocco.

If Cash on Delivery is available for your order, you will pay the total order amount when your package is delivered.

We may contact you to confirm your order before shipping.

6. Delivery Information

Customers are responsible for providing accurate and complete delivery information, including:

• Full name
• Phone number
• City
• Complete delivery address

IADIGITAL is not responsible for delivery delays or failed deliveries caused by incorrect, incomplete, or inaccurate information provided by the customer.

7. Failed Delivery Attempts

If a delivery attempt is unsuccessful because the customer cannot be reached, refuses the package, or provides incorrect delivery information, the order may be returned to us.

Additional delivery charges may apply if the customer requests another delivery attempt.

8. Delayed or Missing Orders

If your order has not arrived within the estimated delivery timeframe, please contact us so we can help you check the status of your shipment.

Please contact us using the information below and provide your order details.

9. Damaged Packages

If your package arrives visibly damaged, please contact us as soon as possible after receiving your order.

We may request photos or videos of the package and product to help us investigate the issue.

For defective or damaged products, please refer to our Return and Refund Policy.

10. Contact Us

If you have any questions about our Shipping Policy or your order, please contact us:

IADIGITAL
Email: dnamhnda@gmail.com